If you can get to your company and have access to your machine and have all the surrounding structure in full operation; it is certainly because the backoffice is working. The aim of this text is not only to explain what a backoffice is, but also to show the importance of this area and what a backoffice does in practice.
To talk about this, we invited AgathaLucia da Silva,our Senior Personnel Department Analyst, for a super enlightening chat.
Backoffice is the administrative part of a company responsible for managing internal operations and supporting its core processes. Although it is not directly linked to customer service, the back office plays a crucial role in the success of the company and the customer enchantment.
This area can be considered as the company's backbone as it is responsible for ensuring that the internal processes work correctly and that operations are carried out in an efficient and effective manner. When this department is well structured and organized, this is reflected in the quality of the services and products offered to customers.
If we consider the company as a team, while we have center-forwards to score goals, we also have a defense and a goalkeeper to watch the back and give support for the team to win even if they also actually score goals. So, we can understand the strategic part and how important it is to achieve the goals by not being only in the front line.
Here at levva we have a very strong backoffice team that keeps the company in a healthy way to be always flourishing, giving support to all the other activities that take place. Our backoffice sector is the guardian of the company culture: it preserves and cultivates this culture so that it is shared with the front office staff and consequently with the customers.
In the back office, we help to create solutions within processes in order to avoid operational errors, identify gaps in the business, and develop solution-oriented strategies.
Department, which takes care of the payroll;
Marketing, which is responsible for brand health and how to engage new customers;
A area of facilitiesarea, which takes care of the cleaning and conservation of the company;
Information Security, which ensures the confidentiality of data, the integrity and availability of the company's authenticity;
The accounting and financial department, which focuses on legality, so that the company's objectives are met within the city's bureaucratic system.
From all this structure, it is very important to note that the backoffice brings a strong foundation for the company to remain healthy at all times.
It is necessary to respect the talents and have latent in your culture the following thought: "we need this professional, it's good that he chose our company". Thus, valuing the team to the maximum, so that the collaborators want to be part of the company.
About recognizing the quality of people's work, Agatha reflected a bit more on her view of the back office sector:
The people of levva people are like my clients, so I have to support my client, I have to satisfy them. When I have an employee who is happy with the support we offer, in front of the customer, he will also be happy, reducing the possibility of receiving a complaint from the customer saying that the employee is discouraged. Our focus is always on people, on how to improve their quality of life and work.
People feel good about being in the company, they feel comfortable. A great deal of care is built into all sectors, from the cleaning part, to the promotion of the brand, the preservation of durable goods, the security of information, and financial planning.
If we don't have this management in the back office, we don't have a company. And from this dedication and quality of delivery generated by our sector, it is possible that the frontoffice people look and think "I should also worry about this healthy part of the company".
The reduction of errors and rework are also unquestionable benefits, since when the internal processes are well defined and the support systems work properly, there is an increase in the quality of the services provided, reduction in operating costs, quality of life for the team, and quality delivery to the customer. to theclient.
It is important to always be monitoring the staff's feelings about the working environment and working conditions. At levva, we received the Great Place To Work title with 83% positivity, and this showed us that people feel comfortable working here.
The conquest is for the whole company, but for the back office sector it is very good, because they are the ones who provide the structure for such conquests to be possible, be it a benefit, an action on a commemorative date, or when they talk to people and praise their work.
Agatha reinforces that it is also very important to be aware that, for a business, this whole backstage part is essential. This is because, no matter how much the company wants to bring in good talent, if it is not in good financial and structural health, it will not be able to retain these people.
Currently the technology market has many job offers, and when companies do not have a differential, a welcoming environment, and a structure that prioritizes the team's well-being, talents tend to migrate to other companies.
At levva, we make it a point to offer the best to our employees and we count on the support of the backoffice team to be attentive to the people's wellbeing and the team engagement.
At times of home office and hybrid work, it is very important to have actions to bring the whole team together regardless of the distance, so that everyone feels they belong to the company and our culture can be passed on.
Radar Day, which always takes place on the last Friday of the month, is one of the communication actions that clearly transmits our will to always be together with the team, listening to people and improving our environment for them. Radar is a relaxed meeting with games and dynamics. Even when it is online, we manage to bring this dynamism and team integration.
As much as the backoffice team is always trying to do the best for the whole team, our doors are always open to hear criticism, suggestions, and requests for some action or benefit.
Transparent communication is key to continuing to create a respectful and close relationship with the entire team. It is important to make every effort to exercise clear communication with the team, whether through personalized e-mails or communications on internal channels.
Agatha sees this internal communication as another positive point:
The backoffice is the backstage of a company and it's essential for everything to run smoothly. A good backoffice allows for better decision making because it offers accurate and real-time information about the company's operations.
Here at Levva we have great support, everyone helps each other. Regardless of the area, there is this concern that everyone is better, we have this synergy.
So, did you like to know a little more about the backoffice area? Is it like this in your company too?
If you liked knowing about the backoffice, you will like our content about Double workday in IT.
Working here is different, only those on the inside know what it is like, and the outsiders are nuts to know all about it. In order to build a great business you need great people. Want to be part of an amazing team? Explore our jobs spots.